A Selection of Customer Comments

- received by email, letter and on our holiday questionnaires.

Some individual comments relating specifically to hotels are included on each property description page.

Link here for: [Greece] [Lapland]

MOROCCO

" Thank you so much for your most efficient and friendly, responsive service. We shall certainly use your company again."

"It will go down as one of our best vacations ever. It all started great, even from the web site which was very organised and easy to use, the personal service we received from you answering all our questions in a very timely manner was so appreciated. Everything was planned very well ... I could write pages on our memories."

" Thanks for the follow up email and link to your questionnaire which I will complete. I just wanted to express and additional thanks for the overall service provided by Rediscover as both myself and my girlfriend had a fantastic time. In particular:

	* Booking was easy through emails to yourself
	* You provided good advice and a personal touch throughout
	* The riads we booked through your web site were of a high quality
	* The trek was well organised and the transfers were seemless

"thanks for your efficient organisation. We had a great time."

"Thanks for all your help, I should add that you promptly answered all our questions before our trip, sent us very organised information and made great suggestions for our itinerary, we loved each and every adventure."

"We would definitely book again with your organisation and have no hesitation in recommending your services to others."

"Many thanks for all your hard work. All general arrangements went really well. The restaurant for the Berber meal was perfect - the food was the best we experienced, the decor and ambience were great."

"As an organisation, you were fantastic. Your recommendations were perfect and the choice of hotel, just what we were looking for. Abdullah, the local guide, was brilliant."

"Overall, we were very impressed and will be recommending your company to our friends - thanks again."

"Great customer service from Rediscover."

"We stayed in 10 different hotels so cannot fit them into the boxes. However, they were attractive and well run places that were all we expected of them."

"All the accommodation was fabulous and your reps in country were very helpful."

"It all worked a treat."

"Your efforts are greatly appreciated, the UK part of the services has been amazingly professional and I am truly impressed, one cannot ask more in terms of customer service."

" I just wanted to tell you that your guy Alex has provided me with some excellent service for a booking I have just made to Marrakech; prompt, courteous and accurate ... a star."

" I would like to say thanks for all the effort you put into finding holidays for me and I would definitely consider booking through you again in the future."

" I just wanted to thank you for your help. We had a fantastic trip and enjoyed people and country. Everything worked out fine and we had no trouble getting around. The riads you recommended were wonderful and the owners and their staff were more than welcoming in every single place."

" Just to say we had a GREAT time in Morocco. All plans worked fine. Loved the Riad Dar Anika, staff very friendly. Rode camels, slet in desert. All well... and Europe seems pretty darn tame in comparison!"

"James and I wanted to thank you and your team for our great trip to Morocco. We thoroughly enjoyed our week, appreciated your advice and were impressed by the service. We'd recommend both riads, as well as your all-in services."

"We had a great adventure and found Morocco and its people to be a fascinating and rewarding destination, which I will certainly re-visit."

"Once again, thanks very much for an excellent time, I was so pleased that your rep in Marrakech actually telephoned our driver's mobile to ask me personally if the tour was running well, what an excellent touch."

"We have just returned from our amazing Moroccan adventure and I wanted to say thank you for putting together the holiday for us. The logistics worked brilliantly and all of the connections went smoothly. We contacted the local rep, Helen, a couple of times and she was great."

"I must apologise for not wirting earlier to say how much my wife and I enjoyed our visit to Morocco, and how perfect the arrangements were. Thank you very much, you gave us exactly what we wanted. The lady from your office in Agadir kindly 'phoned us half way through our trip to find out if everything was OK and the manager from your Marrakech office took us on a tour of Marrakech."

" Thank you, thank you! The two ladies from South Florida had the most wonderful trip to Morocco. We could not imagine how close this trip followed our ideal plan...you seemed to know exactly what we needed and made it happen. Please be sure we want to travel again and hope it will be somewhere you can help us to enjoy as you did now. Till next time!"

"Everything was spot on :) "

"2nd trip to Morocco with Rediscover, and another great trip."

" I would like to direct this email to Andy. He organised for two American ladies to stay with us here at Dar Anika. They thoroughly enjoyed their stay and were singing Andy's praises. He helped them a great deal and made them feel nothing was too much trouble. I felt I had to let him know and to say from our point of view, it is just wonderful knowing that we have such excellent representation from your company. I wish I could say all our guests talk about their travel agent so highly! On behalf of Dar Anika can I say thank you and keep up the good work!" (from management of the Dar Anika)

" We were really impressed with your company and have already recommended you to friends. We have never used an agent before but it made life so easy having all the transfers organised. Thanks for a great holiday!"

" The Rediscover logistics were faultless - including getting us to the airport on time when storm damage to the road had threatened our departure. many thanks to all your team."

" Our communication with Rediscover the World was excellent: prompt responses, excellent web page etc. We will recommend your company to our friends"

" ..every single contact with Rediscover was extremely efficient and friendly. Never before have we experienced vacations so outstandingly well organized. Thank you very much. We will come back and will recommend Rediscover"

" Thanks again for a great Moroccan experience!"

" First time with you and we were very impressed with all aspects of our holiday from the recommended accommodation to the transfers between Marrakech and Agadir being on time and stress free"

"This was one of the best travel vacations I've ever taken. Jamel, our driver guide was terrific and made a point of making sure we saw every inch of the Atlas Mountains and made sure we took every picture .... he made us laugh and went beyond what we ever imagined.I will certainly recommend you to those who want the "perfect trip" and hopefully we'll do business again in the not too distant future"

"Just to let you know we had a great time in Marrakech. All went very smoothly, the hotel was fantastic and the excursions wonderful. Thanks very much for all the arrangements you made for us."

"I wanted to let you know that everything went perfectly, we were very impressed with your service - everything was well arranged and your local agents were most helpful and attentive. We shall not hesitate to recommend Rediscover to our friends."

"Everything worked well, and it made it much easier for us to have all arrangements handled in one hit."

"All the arrangements were perfect and we would have no hesitation whatsoever in recommending Rediscover to our friends; it was a great help that Alex seemed to have personal, first-hand knowledge of the various riads."

"Just to thank you for organising another super holiday for us in Morocco. It worked extremely well with no problems! The hire car was great and the people who delivered it very friendly. All the overnight stops were fine and we have told all our friends about you ...."

"We appreciate the personal service you were able to provide and we'll certainly look to you in the future"

"A big thank you to everyone involved in organising our super holiday"

"We would definitely consider booking Morocco again through Rediscover".

"The whole visit was excellent, it was very well organised with everything going to plan. The guides were very knowledgeable and the hotels you chose were excellent value for money. We certainly plan to travel to Morocco again and would definitely use Rediscover again."

"All our travel arrangements worked perfectly and all the staff in the riads were helpful and friendly."

"We have just returned from our holiday in Marrakech where we have had a wonderful time. All the hard work done by your staff to help organise the trip was much appreciated by us all. Thank you to everyone in your offices who have been helpful, professional and efficient from start to finish."

"Your expertise and advice was invaluable. We will book again. Alex in particular was excellent. Thank you."

"A very efficient and excellent service. Thank you for an exceptional honeymoon."

"Thank you very much Rediscover the World, for helping us get such a wonderful holiday."

"We have just returned from an extended trip in the Mediterranean region and wanted to say thank you for the excellent arrangements made through you for Morocco. We thoroughly enjoyed the places you recommended to stay and the hire car was excellent. Our experience of Morocco was totally positive and we especially enjoyed staying in small riads and hotels where we were able to experience the flavour of the country."

"Just to let you know that we had the BEST holiday, the riad was fantastic and far exceeded our expectations. We will recommend Rediscover to all."

"We had a fantastic holiday and would definitely consider using your services again. It was one of our best holidays ever."

"The organisation of the whole holiday couldn't be faulted, thank you."

"Thank you for all your assistance in sorting out our fantastic trip to Morocco. We have had an absolutely wonderful time."

"Overall was very impressed with organisation provided by Rediscover."

“We had a really exciting holiday in Morocco , everything was perfectly organised and the country was one stunning surprise after another.”

"Fine advice from obviously knowledgeable staff"

"It was a great trip and I wouldn't hesitate to use your company again, only next time I would get you involved earlier and save myself a lot of trouble"

"Overall, we were very happy with our holiday. The arrangements were faultless and the help before leaving was excellent. We would certainly consider another trip to Morocco and would recommend your company to friends."

“We were delighted with our holiday. Everything was well organised, hotels were of a high standard and our chauffeur/guide was very good and pleasant despite the fact it was Ramadan!”

“Kirsty went the extra mile & provided us with great service in Marrakech”

"Thank you so much for arranging the holiday. We look forward to using Rediscover again soon"

"Andy & Dawn were so helpful and patient; one of us had been to Marrakech twice before but this was the best trip by far, especially the excursions! Well done and thank you."

“Thank you for booking a wonderful honeymoon for us in Morocco . We really enjoyed the trip and loved the country and its friendly people. It is a place we will certainly return to.”

"I would like to thank you very much for your help and advice in organising our trip to Morocco: all went smoothly and we had a most memorable holiday."

"please pass on my thanks to Kirsty, she is a superstar"

"local rep gave good advice on driving times and restaurant reservations"

"I just wanted to let you know we had a fantastic time in Morocco ... your suggestion of Riad Lydines was spot on. Thank you very much for all your work in organisingeverything for us."

"I would use you again; thanks for your help. I had a good trip"

"Many thanks for cheerful efficiency at such short notice."

"I just wanted to drop you a line and say thank you so much for all your hard work in arranging my hen weekend in Marrakech. Kirsty was great and arranged a fantastic guide ... all went really well and everyone was taken with Marrakech and are planning future trips."

"our trip was hugely enjoyable thanks in no small part to the service you and your agents provided and we would have no hesitation to use your company again."

"We had the most fantastic time. Thank you for your professional advice and service."

"A belated thank you for all the help you and Dawn gave for the organisation ... the transportation was great, accommodation organisation was reliable and quick and professional."

"One of the best and most unusual holidays we have ever had."

"Thank you for the part you and your staff played in making this a really wonderful and interesting holiday for us. We would use you again in the future and will certainly recommend you to others."

"We'd like to say thanks again for all Rediscover's help inmaking it such a great trip - we shall certainly be recommending your compnay to friends and colleagues. Everything went like clockwork."

"... thank you and your team for the excellent service we have received reagrding our holiday to Asilah. From our initial enquiry ... to our return journey the service has been faultless. The representative, Amanda, was firendly and helpful and it was reassuring to know that if we did need her she was only a phone call away and she gave us the confidence that she was approachable and nothing would be too much trouble."

"We particularly appreciated your patience and prompt efficiency in answering our many questions by email prior to the holiday. Your detailed knowledge of the country really showed."

"If in the future we decide to do a bespoke type holiday again ... yours will be the first number we look up."

"An excellent holiday, efficiently compiled and operated. Will certainly use your services again. Well done!"

"We especially appreciated the suggestions and arrangements you made, the holiday was excellent - far better than we imagined it would be.."

"Kirsty the local rep in marrakech was most helpful. We were very satisfied with the guides too."

"All the arrangements went off very well without the slightest hitch, and the driver provided for us was extremely good and added a lot to our enjoyment of the country. Also the riads and hotels we stayed at were excellent."

"Friendly, thorough and so very helpful; great service for independent travel. Will use again"

"Very impressed with your company - will be recommending to friends"

"Just perfect. Have already recommended your compant to another traveller who booked a similar trip this week."

"I must commend Ms Lesley Sanchez from Complete Tours. Our holiday would have been a disaster due to the Royal Air Maroc pilots' strike if she had not been there to organise alternative arrangements for us - she was a star."

"Andy & Dawn to be congratulated - believe it or not I am still waiting for calls to be returned from two other companies."

"Thank you for arranging our trip to Agadir. We had a wonderful time ... the hotel, food and transfers were all excellent. I will definitely recommend Rediscover to my friends."

"Sorry for doubting your advice re the riad - it was excellent"

"The service given by your company was very good. The guides and your local agent were excelllent, the hotel staff were also very friendly. All this combined to make a very enjoyable holiday. We shall be going back to Morocco in the near future and we would be more than happy to use you again."

"Andy arranged flights and accommodation and was EXTREMELY helpful."

"A lovely 4 days in Marrakech. Your knowledge and local contacts enabled us to make the most of our stay. Will recommend."

"Thanks for organising such an interesting trip - Mohammed, your direct contact .... was very helpful - The trip that your representative in Agadir had organised for us to Erg Chebbi and the overnight stay was superb - it was a great experience, never seen a night sky like it!"

"Thanks for organising such a fantastic time. Everything was perfect and your team out there was very helpful".

"We had a great time! - We really enjoyed ourselves and would certainly book through you again".

"We talked a lot that day and we got very close to Mohammed. He is a very good person and I have not a single negative thing to say about him. He is the best! - We took him out for dinner twice".

"Excellent Trip and thanks for your help in making the arrangements. The accommodation was great and the people very hospitable".

"We've recently return from our holiday and wanted to thank you for all your help. The car was great and the firm you use is excellent - they were more than helpful".

"Thank you for personally arranging such a perfect holiday for us! Everything was simply marvellous. I am longing to go back to Morocco again. The people were so friendly, the climate particularly in Essoauira, couldn't have been better. The staff at Palazzo Desdemona itself couldn't have been more helpful and we were thrilled by the elegance of the hotel."

"I didn't expect such luxurious and indeed romantic restaurants, particularly in Marrakech. We ate like royalty - the seafood and general peacefulness of Oualidia were spot on."

"An amazing Holiday. Particularly impressed with Palazzo Desdemona - superb staff. Morocco surpassed every hope and expectation. Thanks to Andy for his advice, guidance and input".

"Thank you once again and I hope I can call on your expertise in the future".

"Fantastic accommodation and all very smoothly organised- thank you".

"Yet again a fantastic holiday - perfect 30th birthday! Thanks loads".

"We thought the route and choices of hotels was superb. The back up given by the superb Amina,"

"Tim the contact from complete tours in Morocco was pleasant professional and helpful. I would recommend rediscover to any of our friends and family visiting Morocco".

"We were thrilled with our holiday and very impressed by Rediscover the world"

"Our guide in Fez, Khalid was excellent and we would gladly have him again"

"Just to let you know we thoroughly enjoyed our holiday to Morocco. The hotels were lovely and the arrangements impeccable."

"Andy was very helpful and efficient in organising hotels for us quickly and at fairly short notice. Friendly and helpful advice and a good knowledge of the choices available."

"The guide Noraddine Alami, was waiting in the arrival hall and took charge immediately. What a treasure he is, articulate, speaking impeccable English, he pointed out things we would have missed if it had not been for his sharpe eyes to pick up little things that would enchant us."

"Super special experience! Surpasses all our expectations - fascinating place/people. Tichika hotel superb and Mamounia awesome! Will be going back!"

"Excellent National Guide, Mouhcine El Haddad in Fez."

"Just wanted to let you know what a great time we had in Marrakech. Kirsty was friendly, fun and very helpful. The riad was very nice and we had a great trip out in the mountains. We loved every minute! Thank you"

"Emailed you and your staff responded on the next working day. Very efficient, friendly and helpful."

"We loved it. I loved it - possibly the best holiday of my life. What a wonderful country, what delightful people, what beautiful things to see; and places to stay."

"Excellent service from Andy in UK, Complete Tours in Morocco. Good value for money. All transfer drivers excellent - safe, caring, helpful. Camel trek staff delightful, trustworthy, friendly, fab food!"

"Thank you ever so much for your help in organising this holiday. We had a fantastic time and everything went really smoothly. All the reps were really helpful and friendly."

"I just wanted to tell you what a wonderful time we had on our honeymoon in Morocco. Thank you so very much for organising everything so beautifully for us, and recommending those FANTASTIC hotels! All our taxi drivers turned up on the button and were excellent guides as well - everything went swimmingly, and it's thanks to you both!! We had an absolutely legendary time - we'll never forget it. Thank you very much."

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